Browsing: customer

Technology

Zendesk agrees to acquire Forethought, which makes AI-based customer support software, for an undisclosed amount; Forethought raised $115 million (Julie Bort/TechCrunch)

By Stacey D. WallsMarch 15, 2026

Julie Bort / TechCrunch: Zendesk agrees to acquire Forethought, which makes AI-based customer support software, for an undisclosed amount; Forensight…

Technology

Microsoft plans to keep Anthropic’s tools built into customer products, after its lawyers determine the DOD designation does not apply to non-defense projects (Jordan Novet/CNBC)

By Stacey D. WallsMarch 6, 2026

Featured Podcasts Cheeky pint: Flock Safety’s Garrett Langley on creating technology to solve crime Stripe co-founder John Collison interviews founders,…

Technology

Sources: Nvidia plans to unveil new AI inference chip at its GTC conference in March; the system will have a chip designed by Groq and OpenAI is a customer (Wall Street Journal)

By Stacey D. WallsFebruary 28, 2026

Wall Street Journal: Sources: Nvidia plans to unveil new AI inference chip at its GTC conference in March; the system…

Technology

Yelp acquires Hatch, which charges monthly fees for AI-powered agents who can respond to customer inquiries and schedule appointments, for $300 million (Laura Mandaro/The Information)

By Stacey D. WallsJanuary 22, 2026

Laura Mandaro / The information: Yelp acquires Hatch, which charges monthly fees for AI-powered agents who can respond to customer…

Technology

A profile of SpaceX President Gwynne Shotwell, who has been with the company since 2002 and is known as Musk’s customer emissary and translator (Micah Maidenberg/Wall Street Journal)

By Stacey D. WallsJanuary 12, 2026

Featured Podcasts Lenny’s podcast: Why Most AI Products Fail: Lessons Learned from 50+ AI Deployments at OpenAI, Google, and Amazon…

Technology

Coinbase says a former customer service agent has been arrested in India, following a May breach where hackers bribed contractors to access sensitive customer data (Muyao Shen/Bloomberg)

By Stacey D. WallsDecember 26, 2025

Featured Podcasts Big Tech Podcast: Alex and Ranjan’s Outlook for 2026: ChatGPT 1 Billion, AI Shopping, Apple’s Big Year, AI…

Technology

Customer engagement service MoEngage raised $180 million in a follow-on Series F, split into a $57 million primary round and a $123 million secondary round, weeks after raising $100 million (Jagmeet Singh/TechCrunch)

By Stacey D. WallsDecember 17, 2025

Jagmeet Singh / TechCrunch: Customer engagement service MoEngage raised $180 million in a follow-on Series F, split into a $57…

Technology

JPMorgan Chase enters into agreements with fintech intermediaries, like Plaid, covering more than 95% of third-party data extractions, and will receive payment for access to customer data (Hugh Son/CNBC)

By Stacey D. WallsNovember 14, 2025

Featured Podcasts Hard fork: Data Centers in Space + Right-wing AI Politics + A Mystery of Gemini History The future…

Technology

NEC will buy U.S.-listed CSG, a SaaS provider of customer services and billing for telecom operators and other businesses, for about $2.9 billion in a deal expected to close in 2026 (Mayumi Negishi/Bloomberg)

By Stacey D. WallsNovember 1, 2025

Featured Podcasts The Talk Show with John Gruber: “Meatbags,” with Brian Mueller The director’s commentary track for Daring Fireball. Long…

Technology

Qualcomm unveils two AI chips, the AI200, planned for 2026, and the AI250, planned for 2027, based on its Hexagon NPUs, and says Human is the first customer (Kif Leswing/CNBC)

By Stacey D. WallsOctober 27, 2025

Kif Leswing / CNBC: Qualcomm unveils two AI chips, the AI200, due in 2026, and the AI250, due in 2027,…

PNG Prime Minister Marape strengthens economic partnerships with China – Radio Free Asia

Aung San Suu Kyi transferred to house arrest – Radio Free Asia

Olivia Enos and Mira Rapp-Hooper join RFA board of directors – Radio Free Asia

Satellite imagery reveals increased activity at North Korean nuclear complex – Radio Free Asia

Solomon Islands political crisis won’t ‘fundamentally change’ relations with Beijing – Radio Free Asia

The growing GLP-1 market

Spirit Airlines is about to close its doors. What travelers need to know

Trump says he will raise EU auto tariffs to 25% without specifying how

Trump says government has presented ‘final’ bailout proposal for Spirit Airlines as liquidation nears

Why prediction platforms are missing

Trump’s Iran War Killed Spirit Airlines, So White House Blames Joe Biden

Trump brags about being tested for dementia, says his supporters couldn’t pass the test

Trump’s Iran War Is Officially a Disaster for the Republican Party

Trump flatly threatens Disney in his efforts for 86 Jimmy Kimmel

Trump walks around the White House sticking coins on the doors

An investigation reveals that Nobitex was founded by two brothers from the Iranian Kharrazi family; crypto exchange processed hundreds of millions beyond U.S. sanctions (Reuters)

Nigerian mobile payments service OPay prepares for US IPO at $4 billion valuation with advice from Citigroup, Deutsche Bank and JPMorgan Chase (Bloomberg)

A look at casino-style games, considered gambling in some U.S. states, where the player "whales" spend tens of thousands via IAP on Apple, Google and Meta platforms (Bloomberg)

A profile of OpenAI CFO Sarah Friar, who sources say helped keep OpenAI’s Microsoft deal on track and privately suggested waiting until 2027 for an IPO (Wall Street Journal)

Ripple Labs investor and director Chris Larsen plans to spend $3.5 million to help Alex Bores, a New York congressional candidate at the center of a proxy war over AI regulation (New York Times)

Browsing: customer

Zendesk agrees to acquire Forethought, which makes AI-based customer support software, for an undisclosed amount; Forethought raised $115 million (Julie Bort/TechCrunch)

Microsoft plans to keep Anthropic’s tools built into customer products, after its lawyers determine the DOD designation does not apply to non-defense projects (Jordan Novet/CNBC)

Sources: Nvidia plans to unveil new AI inference chip at its GTC conference in March; the system will have a chip designed by Groq and OpenAI is a customer (Wall Street Journal)

Yelp acquires Hatch, which charges monthly fees for AI-powered agents who can respond to customer inquiries and schedule appointments, for $300 million (Laura Mandaro/The Information)

A profile of SpaceX President Gwynne Shotwell, who has been with the company since 2002 and is known as Musk’s customer emissary and translator (Micah Maidenberg/Wall Street Journal)

Coinbase says a former customer service agent has been arrested in India, following a May breach where hackers bribed contractors to access sensitive customer data (Muyao Shen/Bloomberg)

Customer engagement service MoEngage raised $180 million in a follow-on Series F, split into a $57 million primary round and a $123 million secondary round, weeks after raising $100 million (Jagmeet Singh/TechCrunch)

JPMorgan Chase enters into agreements with fintech intermediaries, like Plaid, covering more than 95% of third-party data extractions, and will receive payment for access to customer data (Hugh Son/CNBC)

NEC will buy U.S.-listed CSG, a SaaS provider of customer services and billing for telecom operators and other businesses, for about $2.9 billion in a deal expected to close in 2026 (Mayumi Negishi/Bloomberg)

Qualcomm unveils two AI chips, the AI200, planned for 2026, and the AI250, planned for 2027, based on its Hexagon NPUs, and says Human is the first customer (Kif Leswing/CNBC)